Where is Shindy Studio based?

We are based in New York City.

What is the best way to contact Shindy Studio?

The best way to contact us is via email at hello@shindystudio.com or by calling us directly at 347-274-8131

What are your business hours?

Monday: 9:00am – 5:00pm

Tuesday: 9:00am – 5:00pm

Wednesday: 9:00am – 5:00pm

Thursday: 9:00am – 5:00pm

Friday: 9:00am – 5:00pm

Saturday: 9:00am – 5:00pm

Sunday : CLOSED

How can I book an item?

You can book items directly on our website. 

  1. Find your item, and book your item for the day of your event. 
  2. Fill out the check out information. 
  3. Fill out the payment information.
  4. Book your item. 
  5. When our team receives your order, we’ll process it on our end. Once we approve the order, you’ll be charged and receive a receipt/ confirmation email.

Is there an order minimum?

There are currently no order minimums. 

How do I make changes to my order?

To request a change, please email us at hello@shindystudio.com

How soon am I charged for my order?

Once we receive and confirm your order, you should be charged in full, within 24 hours. 

What is the latest I can place my order?

Orders should be placed at least 72 hours prior to delivery or pick up date.

Where can I find the Rental Agreement?

You can find the Rental Agreement here

Am I able to pick up the items I book myself?

All items available for pick-up are marked with a “Pick-up Eligible” icon 

Items should be picked up during business hours. 

Pick up times can be chosen at checkout. 

When do I need to return the items?

Items should be returned the following business day.

Where do you deliver?

    Does Shindy Studio set up my items?

    Set-up is not included.

    Late Fee/Extension Fee:

    A 10% of the hiring cost for every day the products have not returned.

    What happens if I damage an item?

    If an item is damaged or broken, you will be invoiced for the cost of replacement value. 

    The replacement value is different from the rental value, and varies depending on the item.

    Can I cancel my order?

    Yes, please cancel at least 48 hours prior to the event date to avoid additional charges.

    Do I get a refund for my cancelled order?

    We do not offer refunds.

    We offer store credit for orders cancelled at least one week before the event date.

    Orders cancelled within a week of the event will not receive store credit.

    Does Shindy Studio offer event planning or styling services?

    We offer partial planning and event styling services.

    Please fill out our styling form in the styling tab for more information.

    What is your Privacy Policy?

    You can find our privacy policy here

    I have a press inquiry. Whom do I contact?

    Please email us at hello@shindystudio.com